Terms & Conditions

Shopping guidelines

The ordering process is fully automated which means that all information on the order is transferred to our warehouse system for dispatch. It is therefore essential that you enter the correct invoice and delivery address when you place your order. 

Addresses are automatically saved in your address book and can easily be edited when logged in.

An order confirmation will be sent to your e-mail directly after placing the order. If any changes need to be made, please contact Customer service immediately.

Delivery Time

The estimated time of delivery depends on the destination of your order as well as the total amount of order rows.

  • Standard delivery is 2-5 days to European countries and 3-10 days to the rest of the world.
  • Express delivery is normally 1-2 days to European countries and 2-4 days to the rest of the world.
  • Note that there will be no deliveries or transactions made from our warehouse in Sweden on public holidays. During these days orders can be placed through the webshop, but no order processing or customer support will be available.

All orders are shipped from our warehouse in Habo, Sweden.

DHL is our main forwarder within Sweden, and FedEx & UPS is our main forwarder outside Sweden. Depending on the circumstances, another forwarder may be used. We always choose the cheapest / best-suited carrier.


Delivery Terms

EQT merchandise shops' delivery terms are ex-works, meaning that the buyer covers shipping costs, customs, and local VAT. 

Payment

All prices are in EUR EX.VAT and paid through invoice which will be sent to the default invoicing e-mail for each company.

All prices are subject to change without prior notice.

Payment method – Invoicing

All prices are in EUR EX.VAT and paid through invoice which will be sent to the default invoicing e-mail for each company. Kindly add Business Line at check out.

 

Payment method – Credit or debit card ( for private purchases)

EQT Webshop card payments are made secure by use of a trusted payment service provider (DIBS) and 3D secure technology (for applicable credit cards). Currently, we accept payments with Visa and MasterCard.

When you place an order, the order amount is withdrawn from your credit card.

If any products should be out of stock or faulty the amount will be returned to your credit card after the accepted return/claim.

The payment solution only stores a reference to the transaction and does not store any of your personal credit card information.

 

The transaction text that will appear on your credit card statement is “GEP Communication Group AB”.

Claims & Returns

 

Damaged products or incorrect deliveries – Claims

You are always entitled to complain about faults in products within a reasonable period after you noticed or should have noticed the fault. If you want to submit a claim concerning a fault in a product that you have ordered, you must contact GEP as soon as possible after discovering the fault or at the latest 14 days after receiving your order.

Please follow the steps below to make a claim:

  1. Please ask for a return and claims form from our customerservice@gepcg.se Please return the filled out the return & claims form and send it to GEPs customer service as soon as possible after receiving your delivery. 
  2. Please provide images showing the damage
  3. For GEP to make a correct evaluation and fully accept your claim, we need you to keep the product, product packaging, and transport packaging until the claim is finalized.

We will inspect products that have been returned for faults and wear and, if GEP establishes that the claim is valid we will replace the defective product with a new product, rectify the fault or refund the purchase price. We aim to send out new or repaired products within 30 days of receiving the claim, but this can take longer, depending on the type of product that the claim relates to.

GEP reserves the right to refuse a claim if the product is not faulty under the terms of the Swedish Consumer Sales Act or another relevant act. In the case of claims, we follow the guidelines provided by the Swedish National Board for Consumer Disputes (ARN).

GEP will pay the return shipping costs for claims that have been accepted if we wish to have the products in return. Products that are being returned must be packed carefully and preferably in the original packaging, to prevent any damage.

Returns

As a private consumer purchasing products from EQT Webshop, you have a 14-days withdrawal period under the terms of the Swedish Distance and Doorstep Selling Act. This means that you are entitled to cancel your purchase by informing GEP Communication Group of this within 14 days of receiving the order confirmation. Any products that have to be sent back have to be in undamaged and re-sellable condition.

The return terms are not valid if the item has been personalized or modified to meet your specific requirements. You will, however, have to pay for the return transport to GEP Communication's warehouse in Habo, Sweden, if the items have been delivered to you.

When canceling your purchase according to the Swedish Distance and Doorstep Selling Act, you will receive a full refund of the product and freight expenses to the credit or debit card used to purchase the item provided that the products are in re-sellable condition.

Please follow the steps below to make a return:

1. You must always contact GEP Communication Groups´s customer service at customerservice@gepcg.se first to let us know you need to return the goods. You have to contact us within 14 days of receiving your order confirmation.

2. Fill in the return & claims form (found at the end of this section) and send it to our customer support.

3. Make sure all products are undamaged, in their original packaging, and in re-sellable condition for us to accept the return.

4. Send the goods to the address in the return form. You will pay for any freight costs for the returning goods. The goods should be sent within 14 days from contacting our customer support with the reclamation.

Returns & Claims form

Integrity policy

GEP works to ensure that your privacy is protected when using our services. We, therefore, have a policy setting out how your personal data will be processed and protected. Please stay updated on any changes to this Privacy Policy by visiting our website.

This Privacy Policy only concerns GEP customers and users of our online services.

Who is responsible for your personal data?

GEP Communication Group AB (“GEP”), is the controller of the personal data you submit to us and responsible for your personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, or GDPR). GEP Communication Group acts as the personal data processor.

Where is your personal data stored?

The data that we collect from you is stored within the European Union but may also be transferred to and processed in a country outside of the EU. Any such transfer of your personal data will be carried out in compliance with applicable laws.

What types of personal data do we collect?

We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that we collect depends on how you contact us. The data you submit to us may for example include contact information like e-mail, telephone number, date of birth, and payment information. In addition, we may collect certain personal data from external sources such as credit information and address updates. We only collect the data that is necessary for a specific purpose.

How do we use your personal data?

We may use your personal data for the following purposes: 

  • To create and manage your personal account at GEP
  • To send text message notifications of delivery status 
  • To respond to inquiries you sent us through gepcg.se or by e-mail
  • To contact you in the event of any problems with the delivery of your items 
  • To answer your queries and to inform you of new or changed services 
  • To send marketing offers such as newsletters (if you register an account with us)
  • To make analyses in order to provide you with relevant marketing offers and information 
  • To test and improve our systems by which the services are provided  
  • To prevent misuse or improper use of our services

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this, your personal data will be deleted.

What are your rights?

You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules, or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending a letter to GEP Communication Group ATT: Customer Service, Kungsbroplan 2, 112 27 Stockholm, Sweden.

 

Your letter should include:

Personal Data  - ATT GEP's DPO.

 

I hereby request to get my personal data according to GDPR

...........................................................................
(City and date )
..........................................................................
(Signature)
.........................................................................
(Name, Social Security Number, and address)

(e-mail/phone number)
…………………………………………………………………….

Who has access to your personal data?

We never pass on, sell, or swap your data for marketing purposes to third parties outside the GEP group. Data that is forwarded to third parties is only used to provide you with the services mentioned above, for example, shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference, or debt collection agencies for the purpose of credit rating checks, identity checks, and debt collection.

How do we protect your personal data?

We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorized access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form.  This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases, we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express, and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.

Links

The site may include links to other websites that do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

If you want to complain

Anyone who considers that a company violates GDPR or other privacy laws may contact the Swedish Data Protection Authority (Datainspektionen). Read more on the Swedish Data Protection Authority web site.

Controller of personal data

GEP Communication Group AB
Kungsbroplan2
112 27 Stockholm
Sweden

Telephone: +46 (0)8 588 855 00
E-mail: Customerservice@gepcg.se

Company registration number: 556612-0928
Authorized representative: Petrus Joona
VAT registration number: VAT NO. SE556612092801